FAQS

About Payment

How do I pay for my order at ZYNSVIP?

  • We currently accept PayPal, Amex, Visa, and MasterCard as payment options.

Is shopping with ZYNSVIP safe?

  • In order to provide the highest level of security, all communication and data exchange between us, you, and Safecharge is completely encrypted at all times. Furthermore, Zynsvip never directly deals with or saves credit card details as this is solely managed by SafeCharge.

About Shipping

Which states do you ship nicotine pouches to?

  • We currently offer shipping to a selection of states. Please visit this page to find out more about which states we currently offer shipping to. It is our ambition to provide nationwide US shipping; more states will be added shortly.

WHICH SHIPPING ALTERNATIVES ARE AVAILABLE AT ZYNSVIP?

  • UPS 2nd Day Air:The estimated delivery time is 2 business days after the shipment has been sent. Tracking is included on all parcels.
  • UPS SurePost:The estimated delivery time is 4-8 business days after the shipment has been sent. Each shipment contains tracking information.
  • UPS Ground:Delivery is expected within 1-5 business days from the day each shipment leaves the warehouse. The package will require an Adult Signature upon delivery and is fully traceable during transit.

HOW CAN I TRACK MY ORDER?

  • All packages are provided with a tracking number. Once your shipment has been sent, you will receive a separate email from UPS with your tracking number.

Contact

HOW DO I CONTACT CUSTOMER SUPPORT?

  • There are many ways to reach us! Choose one of the four ways below that best suits your needs:
    • By e-mail: contact@zynsvip.com
    • By filling out our Contact Us form

About Orders

IS THERE A MINIMUM AGE TO ORDER NICOTINE POUCHES?

  • Yes, you have to be 21+ in order to place an order with Zynsvip, and your age will be verified as you complete your order. This verification will be done by a third party called AgeChecker in a process that will occur automatically for the address you are registered at. This means, however, that you are unable to place orders to other addresses than the one you are registered at. If you experience any issues at the Age Verification step, please contact AgeChecker by email: help@agechecker.

I WISH TO CANCEL MY ORDER; CAN I?

  • We will immediately begin processing your order once you have placed it. It is therefore of utmost importance that you reach out to our customer service team at contact@zynsvip.com as soon as possible if you wish to cancel your order. If your package has been shipped, your order can no longer be cancelled.

DO I HAVE TO CREATE AN ACCOUNT?

  • No, you can place orders as a guest, but we strongly recommend that you do create an account. This is to make sure you can keep track of not only current shipments but past shipments too! Signing up is easy; simply click “Sign In” at the top right corner and choose “Create new Account” at the bottom. This way, your address will be saved for future orders with us.

IS THERE A MINIMUM OR A MAXIMUM ORDER LIMIT?

  • Yes, there is a maximum order limit of 100 cans as we only sell for personal use. There is no minimum order limit, and you can order just 1 can if you want. There is currently a temporary purchasing limit for all ZYN products, and you can order a maximum of 30 cans of ZYN in a 30-day period from Zynsvip.com.

About Nicotine Pouches

What are nicotine pouches?

  • Nicotine Pouches are tobacco-free, smokeless pouches that users place under their upper lips for up to an hour, where they exude nicotine and flavor at an even pace. Nicotine pouches are spit-free, which means their juices are safe to swallow. They contain a mix of plant fiber, flavoring, water, salt, and nicotine that has been extracted from tobacco leaves in a process that completely removes any tobacco residue on the pouches. This process makes each pouch crystal white in appearance and prevents them from staining your teeth.

WHAT DOES THE NICOTINE STRENGTH MEAN?

  • It can be difficult to know whether you should choose a pouch with 2mg, 4mg, or 8mg/pouch – when is a pouch even considered strong? Interpreting nicotine strengths is more complex than you might think and entails looking at the characteristics of each flavor profile used. Generally speaking, 2mg is low strength, 4mg is considered medium strength, and anything above 6mg is strong or extra strong.

Please note that nicotine is an addictive chemical. Ensure you comply with local regulations and health guidelines when purchasing or using nicotine products.